Account help
Questions about account access, profile details, or early access status.
Email account supportHocalist support
Get help with requests, seller tools, safety, and account questions.
Contact Hocalist for public support, seller billing questions, safety reports, privacy requests, or help understanding the buyer request and seller offer flow.
Choose a support path
Use the topic cards when you already know where the issue belongs.
Buyer request help
Help with creating a request, request details, offer comparison, or request status labels.
Email buyer supportSeller offer help
Help with seller profiles, request visibility, submitting offers, or offer status labels.
Email seller supportBilling and subscriptions
Help with seller plans, credits, promoted visibility, platform access, or seller tool billing.
Email billing supportSafety report
Report a marketplace concern, suspicious activity, profile issue, or buyer-seller coordination problem.
Email safety supportTechnical issue
Report a website, app preview, notification, or access problem that blocks normal use.
Email technical supportPrivacy request
Ask about privacy, account data, written notices, terms, refunds, or cancellation questions.
Email privacy and legal supportBoundaries
Support can explain Hocalist flow, seller tools, and where payment happens.
Buyer-to-seller item payment is arranged directly between users, outside Hocalist.
Seller plan payment is for seller tools and platform access.
Hocalist support can help with seller plans, credits, promoted visibility, and related seller access questions. Item payment between buyers and sellers is arranged directly outside Hocalist.
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