General app help
Questions about buyer requests, seller offers, account access, or how the marketplace flow works.
Email general supportHocalist support
Get help with requests, seller tools, safety, and account questions.
Contact Hocalist for public support, seller billing questions, safety reports, privacy requests, or help understanding the buyer request and seller offer flow.
Choose a support path
Use the topic cards when you already know where the issue belongs.
Seller billing
Help with seller plans, credits, promoted visibility, platform access, or seller tool billing.
Email billing supportSafety or reporting
Report a marketplace concern, suspicious activity, profile issue, or buyer-seller coordination problem.
Email safety supportPrivacy or legal
Ask about privacy, account data, written notices, terms, refunds, or cancellation questions.
Email privacy and legal supportBoundaries
Support can explain Hocalist flow, seller tools, and where payment happens.
Buyer-to-seller item payment is arranged directly between users, outside Hocalist.
Seller plan payment is for seller tools and platform access.
Hocalist support can help with seller plans, credits, promoted visibility, and related seller access questions. Item payment between buyers and sellers is arranged directly outside Hocalist.
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